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Job Description – ReStore Donations Coordinator

POSITION DESCRIPTION:

This position will manage the donation scheduling process: answer the donations hotline, schedule donations, route trucks, develop relationships with key ReStore donors.

Responsibilities:

• Provide exceptional customer service in answering all phone calls and returning all voicemails/emails in a timely manner
• Build long-term, cooperative, positive working relationships with drivers
• Improve overall cost efficiency
• Use computer applications to identify truck locations at all times.
• Use computer applications to schedule all donation pickups.
• Be in constant communication with drivers and store staff as changes in schedule occur
• Run the trucks  in the most safe, efficient, effective manner possible
• Other tasks as requested by the ReStore Manager
• Conduct surveys (individual donors) and truck audits to measure success and maintain quality control

Requirements:

• 3-5 years of experience in customer service or related profession
• Strong telephone etiquette
• Excellent organizational and decision-making skills
• Ability to manage multiple tasks at one time.
• Excellent time management skills
• Professional demeanor
• Positive Attitude
• Outstanding interpersonal communication skills
• Must be able to adapt to changing priorities and meet multiple deadlines
• Proficient in Microsoft Office (Word, Excel, Outlook,)
• Experience with data entry

Physical Requirements:

• Ability to operate a phone and sit at a computer for the majority of an 8 hour day
• Ability to climb stairs

Internal Interactions:

ReStore Staff, Habitat Staff

External Interactions:

Customers, Donors, Volunteers 

Level of Authority:

• Require minimal supervision 
• Report to ReStore Assistant Manager
• Decision making as it pertains to drivers and logistics 

Estimated Time Commitment:

40 hours/week, 9:00am-5:00pm Monday-Friday

Habitat for Humanity of Gaston County requires that each employee pass a background check.

Equal Opportunity Employer
Habitat for Humanity of Gaston County is an Equal Opportunity Employer and seeks to employ and assign the best qualified personnel for all of our positions in a manner that does not unlawfully discriminate against any person because of race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve and National Guard status or any other status or characteristic protected by law.

Apply for this position

Please email your cover letter, resume, and 3 references to info@habitatgaston.org.  Please put “ReStore Donations Coordinator position” in the subject line of your email.